On Call

73 Center St, Rutland, Vermont 05701, United States

Phone: (802) 277-2020, eFax: (866) 271-4702

Minds Over Matter, PC

B. Amber Rand, MSN, PMHNP-BC, APRN

On Call FAQs

Who handles On Call (i.e after hours) patient problems?

B. Amber Rand, MSN, PMHNP-BC, APRN

*As the only Provider, I handle all patient contact during and after business hours. Please keep in mind this means it is very important to only utilize on call services for appropriate reasons.*

What are appropriate uses of On Call services?

Who handles On Call (i.e after hours) patient problems?

You are having suicidal thoughts, homicidal thoughts, or thoughts of self-harming but have no intention of acting on them. **This is different than being actively suicidal and in a psychiatric emergency, which warrants a call to the Rutland Mental Health Crisis Team for evaluation for hospitalization, which is the first call you should make if you are actively planning to commit suicide. Call me after you speak with them, not before!**
You just experienced a traumatic event, need a few minutes to talk to me about it, and to see if an appointment is available for some time in the next few days.
You just left the Emergency Room or Urgent Care after having a medication reaction to a medication I prescribe you.
You are calling on behalf of one of my patients because they are headed to the Emergency Room for a Psychiatric crisis or they just got hospitalized. (Note: unless there is a release to speak with the person calling, I will never confirm a patient's status or discuss their care, but the person calling may relay any pertinent information)

What are inappropriate uses of On Call services?

Who handles On Call (i.e after hours) patient problems?

What are inappropriate uses of On Call services?

To request a medication refill (plan in advance by checking your medications regularly, refills can be requested through the Patient Portal or you may send me a brief text that I will address during business hours).
To request a medication change (call or text during regular business hours to schedule an appointment or send a message through the patient portal)
To report a stolen medication (call your local Police, get a Police report, and call or text me the next day).
To report a disturbance or disagreement (contact your landlord, local Police, etc.)
To inform me that you are not sleeping (call or text me during regular business hours)
For Medical Emergencies (CALL 911, GO TO YOUR LOCAL EMERGENCY ROOM)
For Psychiatric emergencies (CALL THE RUTLAND MENTAL HEALTH CRISIS TEAM 802-775-1000) *Psychiatric Emergencies include, but are not limited to, active suicide attempt, immediate intent to act on plans to commit suicide, immediate intent to act on plans to commit murder, and self-harming behaviors that result in the need for medical attention.

Minds Over Matter, PC

B. Amber Rand, MSN, PMHNP-BC, APRN

On Call FAQs

Who handles On Call (i.e after hours) patient problems?

Who handles On Call (i.e after hours) patient problems?

Who handles On Call (i.e after hours) patient problems?

What are appropriate uses of On Call services?

Who handles On Call (i.e after hours) patient problems?

Who handles On Call (i.e after hours) patient problems?

What are inappropriate uses of On Call services?

Who handles On Call (i.e after hours) patient problems?

What are inappropriate uses of On Call services?

Emergency Services

Crisis Team

Rutland Regional Medical Center

Minds Over Matter, PC

B. Amber Rand, MSN, PMHNP-BC, APRN

On Call FAQs

Who handles On Call (i.e after hours) patient problems?

Who handles On Call (i.e after hours) patient problems?

Who handles On Call (i.e after hours) patient problems?

What are appropriate uses of On Call services?

Who handles On Call (i.e after hours) patient problems?

Who handles On Call (i.e after hours) patient problems?

What are inappropriate uses of On Call services?

Who handles On Call (i.e after hours) patient problems?

What are inappropriate uses of On Call services?

Emergency Services

Crisis Team

Rutland Regional Medical Center

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